As the first point of contact and the "face"
of your organization, your receptionist, or first point of contact
with the public, is in the unique position to formulate the image of
your company in the minds of prospective clients. Poor speech, lack
of proper training in phone etiquette, use of slang, or poor
communications habits are amongst the highest ranked causes of
negative experiences with a first point of contact.
What image are your receptionists projecting of your company?
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